I had the same issue, tried all your tips and no luck. So I contacted SAP about help.... (this was purchased just a couple days ago mind you) and they said unless i have a service comtract there is no one on the phone that will talk to me........ My response..... that's ok I will return this product just based on the bad customer service.
I have used Crystal and other SAP products before.... but i think i will be looking else where from now on.