Tammy Powlas wrote:
in SP10 tickets can automatically be created by e-mail.
Well, this wretched Service Whenever thing can create tickets by email too. The other day I got a good chuckle while peeking at the company-wide open ticket queue (for some reason I'm redirected to it after creating every new ticket - as if the system wants to shame me for piling up even more on top of all that workload). There was about a dozen of tickets with descriptions like "cheap diet pills" and "hot local girls" obviously coming from the spam emails.
Also apparently when a user hits Forward instead of Reply for an email on existing ticket, it also creates a new ticket instead of adding to an existing one.